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Technical Support
We provide comprehensive technical support services covering the entire cooperation cycle: professional one-on-one technical guidance for product selection and application scenarios, timely follow-up after-sales service to solve all kinds of using problems efficiently, and detailed technical documents including product specifications, test reports and operation guidelines for free provision, fully escorting customers' product application and project implementation.
FAQ
  • How do you handle quality complaints?

    1. Response within 24 hours of receiving your complaint
    2. Root cause investigation — we review production records and request photos/samples from your side
    3. Responsibility confirmation — we communicate findings transparently
    4. Resolution — where our responsibility is confirmed, we arrange replacement goods as the standard remedy. Shipping costs for returns or replacements are generally the buyer's responsibility; exceptions can be discussed case by case.
  • What are your payment terms?

    Standard terms are 30% T/T deposit in advance, with the balance paid before shipment. As the partnership develops, we are open to discussing more flexible arrangements based on order volume and history.
  • Do you support OEM customization?

    Yes. We offer full OEM services including custom roll width, thickness, OD value, core size, and surface treatment. Please provide your target specifications and we will provide a technical confirmation and quotation.
  • What optical density (OD) values can you achieve?

    We can produce films across a wide OD range of OD 0.2 to OD 6.0, covering everything from semi-transparent decorative films to high-barrier industrial applications. Custom OD targets are available on request.
  • What thickness range do you offer?

    The specifications are as follows:
    Film Type Thickness Range
    VMPET (Metallized PET) 6 – 125 µm
    VMBOPP (Metallized BOPP) 9 – 80 µm
    VMCPP (Metallized CPP) 12 – 80 µm

    Non-standard thicknesses are available via custom order. Contact us with your application requirements for a tailored recommendation.

Resources

2026-02-26 2

Pengyuan Brochure.pdf

2026-02-26 2

Brochure.pdf

2026-02-26 2

Brochure.pdf

2026-02-26 2

Pengyuan Brochure.pdf

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