1. Response within 24 hours of receiving your complaint
2. Root cause investigation — we review production records and request photos/samples from your side
3. Responsibility confirmation — we communicate findings transparently
4. Resolution — where our responsibility is confirmed, we arrange replacement goods as the standard remedy. Shipping costs for returns or replacements are generally the buyer's responsibility; exceptions can be discussed case by case.

Standard terms are 30% T/T deposit in advance, with the balance paid before shipment. As the partnership develops, we are open to discussing more flexible arrangements based on order volume and history.

Yes. We offer full OEM services including custom roll width, thickness, OD value, core size, and surface treatment. Please provide your target specifications and we will provide a technical confirmation and quotation.

We can produce films across a wide OD range of OD 0.2 to OD 6.0, covering everything from semi-transparent decorative films to high-barrier industrial applications. Custom OD targets are available on request.

The specifications are as follows:

Film Type	Thickness Range
VMPET (Metallized PET)	6 – 125 µm
VMBOPP (Metallized BOPP)	9 – 80 µm
VMCPP (Metallized CPP)	12 – 80 µm

Non-standard thicknesses are available via custom order. Contact us with your application requirements for a tailored recommendation.

We do not currently hold FDA certification. However, our films comply with REACH and RoHS standards. If your application requires specific food-contact compliance documentation, please reach out and we will assess what can be provided based on your destination market requirements.

REACH, RoHS, and MSDS documentation are available for Metallized PET Films. Additional testing reports can be arranged upon request — please contact our team with your specific compliance requirements.

Yes. If the requested spec is available in stock, samples can be dispatched within 24 hours. Please contact us with your target spec and we'll confirm availability promptly.

Standard orders: 7–15 days. Custom orders (non-standard thickness, width, or metallization spec): 20–30 days. Lead time starts from order confirmation and deposit receipt.

MOQ is 1 ton per item for PET-based metallized films. For other film types, please contact us for specific MOQ requirements.